Request Service

Reach out to us today, whether you require replacements or repairs for any of our products. As the leading water treatment company in California, we’re trusted for a reason. With our comprehensive range of services, we’ll address all your needs with precision and care.

Request Service FAQ

How do I know when I need salt and how often should I refill the brine tank?

Lift the lid of the brine tank to check the level of salt. If you can see water, it is time to add salt. You can add salt anytime there is enough room to accommodate at least one bag. However, keep in mind that keeping the brine tank completely full of salt can contribute to salt bridging.

How often do I need to service my equipment?

Some pieces of equipment are conveniently metered and will reduce pressure, letting you know when they need to be serviced. Generally, AAA Water Systems recommends the following;

● Drinking water systems: once a year.
● Organic filters: once every three years.
● Additional filters: every six months – year.

Note: your water softener does not require service on the unit, only an occasional filling of the brine tank.

How do I know my equipment is working?

There are a few signs that your system is operating correctly. Often, when water is actively being used in the home, you will hear the sound of water traveling through the tanks. If you hear a louder hum and water being drained, then you are likely hearing your system regenerating. If you do not notice any of the above occurring or you hear the system regenerating for an extended period of time and are noticing changes in your water that are not consistent with soft water and/or purified water, give us a call at 800 990 9191.

What do I do if I am experiencing an emergency?

First, determine that you are experiencing an emergency. By our standards, an emergency means there is a significant leak or there is no water coming to your home or business. Until AAA Water can get on site, please;

1. Identify the source of the leak.
2. Shut off or bypass equipment

Standard Filter Cartridges

Sediment Prefilter

The Sediment Prefilter cartridge is designed to reduce sediment content during the prefiltration stage. It is commonly used for well water supplies.
High Capacity Carbon/Sediment Prefilter

The High Capacity Carbon/Sediment Prefilter cartridge is designed to reduce sediment and chlorine content during the prefiltration stage. It is most generally used for municipal water supplies or in cases where water is treated with chlorine.
K5 Reverse Osmosis Membrane

The High Capacity Carbon/Sediment Prefilter cartridge is designed to reduce sediment and chlorine content during the prefiltration stage. It is most generally used for municipal water supplies or in cases where water is treated with chlorine.
Taste and Odor Postfilter

The K5 Drinking Water Station’s postfilter reduces tastes, odors and aesthetic chlorine before water is consumed to ensure it tastes great. Along with the standard K5 cartridges, Kinetico’s revolutionary dual FlexFilters provide customizable filtration to tackle your water’s specific filtration needs. The FlexFilter options include solutions for reducing contaminants like bacteria & viruses and VOCs, as well as solutions to add beneficial minerals to your drinking water.
Chloramine Guard

The Chloramine Guard cartridge is designed to significantly reduce chloramine, a chemical compound made of free chlorine and ammonia. Chloramine is used to treat approximately 1/3 of US municipal water sources.
VOC Guard

Our VOC Guard significantly reduces volatile organic compounds like pesticides, paints, cleaning supplies and other chemicals that may be in your water.
Mineral Plus

The Mineral Plus is an additive cartridge that lets you add beneficial minerals such as magnesium and calcium to your treated drinking water.
Purefecta® Guard

The Purefecta Guard cartridge generates biopure drinking water by significantly reducing 99.99999% of bacteria and 99.99% of viruses
Arsenic Guard

The Arsenic Guard cartridge is specifically designed to reduce arsenic (AS III) in water.
Perchlorate Guard

The Perchlorate Guard cartridge significantly reduces perchlorate in water. Perchlorate is a byproduct of. certain forms of manufacturing, but it can also occur naturally.